by waldnorm » Fri Nov 23, 2007 2:05 am
These days, it's a curse on both sides--even more after the Holidays. I once went into a Macy's to exchange pants that did not fit me--with the virtual receipt in the box I was told those pants were purchased on sale, so if I wanted the same pants but at a different size, I had to pay the difference. I gave the pants back to the purchased and told her to go ahead and regift it to someone who had the size, and cut up my Macy's card, and have not shopped at one ever again.
The person at the counter was very apologetic and obviously did not want to be there--that he's dealt with hostility all day--but he thought the rule was petty--the manager defended it, however--going into how exchanging for the same item cuts into the profits, and the store owes so much to the companies, etc (I've read the Wal-Mart Effect and have just a little idea about this vicious cycle--but why should I spend money on a gift I received?! It went against all logic) I did send a complaint to Macy's--they never answered it.
I also had an issue last year when I purchased (that's what I get for not downloading free application to do the same thing) an accessory program for my Ipod--it turns out it didn't work with video IPods--but there was nothing on the wrapper--neither Office Depot or the company would accept it because it was an opened exchanged item. I threw my $20 in the trash and vowed to never buy any software at a store again (only online and with inquiries to the company, first). Office Depot pleaded how if they refunded or exchanged for different items open software they would lose lots of money and could go bankrupt, etc. The software company gave me a similar line at how often they are taken advantaged of.
It's that type of nonsense that makes me have done certain things such as home made presents or home made CD's, etc. After all, why I should I "take advantage" of the retailers?
And this is coming from someone who worked at a video rental/record store for four years--back then store policy may not always have made sense, but it did most of the time and treated the customer's word, first--or often had store managers at least make efforts.